Complaints procedure

Email complaints@homerekkord.com with your account email, what happened, when, and what outcome you are looking for. Include screenshots where they help.

We aim to acknowledge every complaint within two working days and to give a substantive response within ten working days. If an investigation takes longer, we will tell you why and when to expect an answer.

If you are not satisfied with the response, reply asking for a review. A director of Proja AI Ltd will look at the case again and give a final written response.

Data protection complaints can be raised with the Information Commissioner's Office at ico.org.uk. Consumer complaints may also be raised with Citizens Advice. Reporting a complaint to us does not affect your statutory rights.

Suspected vulnerabilities should go to security@homerekkord.com rather than through this procedure, so they reach the right people immediately.