Refund policy

We offer a 30-day money-back guarantee. If you are not satisfied with a purchase — a Seller Ready Pack, a property transfer, a warranty pack, a subscription or a conveyancer matter — you may request a full refund within 30 days of the order date.

Website payments are processed securely by Stripe. Purchases made within the HomeRekkord iOS app are processed by Apple through the App Store. To request a refund, email us at hello@homerekkord.com from the address you used at checkout and we will process it for you.

Refunds for website purchases are returned to the original payment method and are handled by Stripe. Purchases made in the iOS app are refunded by Apple: request a refund through your Apple Account.

You can cancel a subscription at any time. Cancelling stops future renewals; access continues until the end of the period you have already paid for. Renewal payments are covered by the same 30-day guarantee from the date of the renewal charge.

A refund removes the paid entitlement — for example the ability to lock and share a Seller Ready Pack version. Your property record, documents and history remain yours and stay available on the free plan, and you can export them at any time.

Email hello@homerekkord.com and we will respond within five working days. If you are unhappy with the outcome, our complaints route is complaints@homerekkord.com.